This quality page provides detailed information on the Bitworks Quality Management System (QMS). The Bitworks QMS has been designed to meet the requirements of ISO 9001:2000 and is comprised of four Parts, the links below give a snapshot of the Bitworks QMS procedures for view by customers.

Part 1 Quality Manual - States the overall Quality Policy adopted by Bitworks and a summary of the documentation (Quality Processes/Procedures and Design Instructions to enable Bitworks to execute the stated policy.

Part 2 Quality Processes - Based on the requirements contained in ISO 9001:2000 describing the end-to-end activities involved in the Bitworks Design & Consultancy business.

Part 3 Quality Procedures - Bitworks Quality Procedures (QP's) describe how the policy objectives of the Quality Manual are met in practice and how the processes are controlled ( i.e. document control/approval, design and change control, customer feedback, QMS Review and Internal Quality Audits).

Part 4 Design Instructions - Detailed descriptions of how each Design Task is to be performed.

Bitworks operate ISO9001/TickIT auditing through NQA on a project by project basis under customer guidance. This enables us to reduce costs on both prototype software and electronic design, this forms an integral part of our fixed price quote.

The Bitworks QMS relies on the eight quality management principles contained in ISO 9001:2000 to enable a continual improvement of our business, our overall efficiency and provide a quick response to customer needs and expectations.

• Customer focused organisation - Bitworks depends on our customers and is committed to understanding, anticipating and responding to the customer's requirements with product and service excellence.
• Leadership - To establish unity of purpose, direction, and create the environment in which people can become fully involved in achieving Bitworks objectives.
• Involvement of people - Bitworks have created an environment which makes every employee a team member and encourages participation in achieving our goals.
• Process approach - Achieved by relating resources and activities to Customer requirements.
• System approach to management - Identifying, understanding and managing a system of interrelated processes to achieve the stated objective.
• Continual improvement - Continual improvement is an important and fixed objective of Bitworks.
• Factual approach to decision making - Effective decisions are based on the logical and intuitive analysis of data and information.
• Mutually beneficial supplier relationships - Mutually beneficial relationships between Bitworks and its suppliers enhance the ability of both organisations to create value.